We are delighted to offer a lifetime guarantee on all Elite Fireplaces installed in the UK.

This guarantee does not affect your statutory rights.

The Guarantee

Your guarantee, which is non-transferable, covers any material defect of the stone structure of the fireplace. At our discretion we will replace, in part or in whole, any surround covered by the guarantee, which has failed in normal use.

Not covered

Natural markings and textural differences within the stone which are features and characteristics of Bath Stone
Fair wear and tear.
Misuse or impact damage.
Surface stains.
Non domestic use.
Parts which over time are expected to show signs of wear and tear, such as exposed edges.
Parts not supplied by Elite Fireplaces and elements which are not a part of the material structure.
Failure to correctly install the fireplace in accordance with good installation practice and written instructions.
Labour and other costs.

How to claim

Please contact us in writing, by email, or phone. We will need to see a copy of your supply and installation invoice.

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